Customer Service Representative - Alabaster Caverns

State of Oklahoma; Woodward (OK); On-site; USD 21,000 - 22,000; Full time

Job summary

The State of Oklahoma's Boiling Springs State Park is seeking a Customer Service Representative for Alabaster Caverns. This full-time, in-park role serves as the public face, answering questions, processing reservations, handling payments, and directing requests to the right staff.

Responsibilities include greeting guests, taking and confirming reservations, posting charges, assisting with gift shop tasks, and generating basic reports.

Responsibilities

• Answers telephones, takes messages, and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Check guests into reservations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Assists with gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Job description

Customer Service Representative - Alabaster Caverns

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Boiling Springs State Park

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Full time

Job Type

Regular

Compensation

The starting pay for this position is $15.00/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr.

Job Description

Basic Purpose: Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park’s front office, lodge or golf pro shop. They are responsible for providing customers with requested information or assistance concerning services or directing requests to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for various licenses or permits; making room, cabin or camp site reservations; or serving as a cashier.

Typical Job Duties

• Answers telephones, takes messages, and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Check guests into reservations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Assists with gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Minimum Qualifications

• Must be at least 18 years of age.
• Two (2) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.

Special Requirements

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.
• Some locations may require an employee to possess a valid Driver’s License.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.