Park Guest Experience & Programs Manager

City of Albuquerque; Albuquerque (NM); On-site; USD 75,000 - 105,000; Full time

Job summary

City of Albuquerque's BioPark seeks an experienced manager to oversee visitor services and educational programs, coordinating with divisions, outside agencies and the public.

You will plan marketing, analyze visitor needs, manage admissions, tours and events, and develop policies to improve guest experiences.

Bachelor's degree in business administration, communication, biology or related field, with 7 years' experience and 4 years supervisory duties, is required.

Qualifications

• Bachelor's degree and seven years in guest services/educational programs in a high-volume environment.
• Four years of supervisory experience required.

Responsibilities

• Assume management of organization, staffing and operational activities for BioPark guest services and educational activities.
• Plan and market guest services and educational programs; analyze visitor needs and develop new programs.
• Oversee ticketing and admissions operations including sales analysis.
• Manage tours, field trips, and special events coordination.
• Develop and implement BioPark guest services goals, policies and priorities; monitor performance.
• Evaluate programs and identify improvements; monitor customer satisfaction and modify procedures.
• Collect and analyze attendance data; provide written reports and analyses.
• Promote BioPark programs; plan promotion with relevant staff and oversee implementation.
• Develop interpretive materials and guest program experiences.
• Direct, coordinate and review work plans; supervise staff, training and performance.
• Identify new guest feedback methods; respond to escalated concerns.
• Assist in budget development and expenditure monitoring; forecast staffing and supplies.

Skills

Leadership

Program development

Marketing

Budget management

Customer service

Supervisory experience

Education

Bachelor's degree in business administration, communication, biology or related field

Job description

City of Albuquerque's BioPark seeks an experienced manager to oversee visitor services and educational programs, coordinating with divisions, outside agencies and the public.

You will plan marketing, analyze visitor needs, manage admissions, tours and events, and develop policies to improve guest experiences.

Bachelor's degree in business administration, communication, biology or related field, with 7 years' experience and 4 years supervisory duties, is required.