Biopark Guest Experience & Programs Lead

Arts-and-Culture; Albuquerque (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

Arts-and-Culture in Albuquerque, NM seeks a senior manager to oversee BioPark guest services and educational programs. You will coordinate with divisions, external agencies and the public, providing complex staff support to higher-level management.

Primary responsibilities include directing staffing, budgeting, program development and promotional activities, while ensuring exceptional visitor experiences across a high-volume visitor services environment.

Qualifications

• Bachelor's degree in business administration, communication, biology or related field.
• Seven (7) years of experience developing, implementing and maintaining informal guest services and educational programs in a high-volume customer focused environment.
• To include four (4) years of supervisory experience.

Responsibilities

• Assume management responsibility for the organization, staffing and operational activities for BioPark guest services and educational activities.
• Plan and manage marketing of guest services and educational programs; analyze visitor needs and develop new programs.
• Oversee ticketing and admissions operations including sales analysis.
• Manage planning and coordination of tours, field trips, and special events.
• Develop and implement BioPark guest services goals, policies and priorities; recommend procedures.
• Identify opportunities to improve methods and procedures and implement improvements.

Education

Bachelor's degree in business administration, communication, biology or related field

Job description

Arts-and-Culture in Albuquerque, NM seeks a senior manager to oversee BioPark guest services and educational programs. You will coordinate with divisions, external agencies and the public, providing complex staff support to higher-level management.

Primary responsibilities include directing staffing, budgeting, program development and promotional activities, while ensuring exceptional visitor experiences across a high-volume visitor services environment.