Park Gate Attendant & Visitor Services

Ladgov Corporation; Hickory Creek (TX); On-site; USD 1,791,000 - 2,342,000; Full time

Job summary

Ladgov Corporation at Hickory Creek Park at Lewisville Lake in Lewisville, Texas, seeks a Gate Attendant to provide visitor assistance and support campground operations. You will help visitors, process recreation use fees, manage reservations, and share information about park facilities and rules.

The ideal candidate demonstrates strong customer service, clear communication, attention to detail, and the ability to work independently while maintaining professional conduct for park visitors.

Qualifications

• Strong customer service and communication skills.
• Ability to interact professionally with visitors from diverse backgrounds.
• Ability to maintain accurate records and handle administrative tasks.
• Basic computer skills and ability to learn reservation/payment systems.
• Ability to work independently and follow established procedures.
• Reliable transportation and ability to perform duties at the assigned park location.
• Must maintain a professional appearance while representing the company.

Responsibilities

• Welcome and assist park visitors by providing information regarding campground facilities, reservations, rules, and available services.
• Collect recreation use fees and process payments according to established procedures.
• Issue visitor permits, passes, and reservation documentation as required.
• Process campsite reservations, cancellations, refunds, and visitor inquiries using designated reservation systems.
• Maintain accurate records of campsite occupancy, arrivals, departures, cancellations, and visitor activity.
• Monitor campground status and ensure reservation information remains current.
• Conduct routine inspections of assigned park areas and report any maintenance concerns, safety issues, or rule violations.
• Inform visitors of campground rules, regulations, quiet hours, and proper facility use.
• Document visitor complaints, incidents, lost-and-found items, and other required reports.
• Provide professional customer service and maintain a courteous and helpful attitude when interacting with the public.
• Maintain a clean and organized gatehouse/work area.
• Report accidents, emergencies, disturbances, or significant issues to appropriate park personnel.

Skills

Customer service

Communication

Professionalism

Record keeping

Administrative tasks

Computer skills

Independent work

Reliability

Reservation systems

Job description

Ladgov Corporation at Hickory Creek Park at Lewisville Lake in Lewisville, Texas, seeks a Gate Attendant to provide visitor assistance and support campground operations. You will help visitors, process recreation use fees, manage reservations, and share information about park facilities and rules.

The ideal candidate demonstrates strong customer service, clear communication, attention to detail, and the ability to work independently while maintaining professional conduct for park visitors.