Park Assistant Manager

Kids Empire; Las Vegas (NV); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Employee Assistance Program (EAP)

401(k)

Job summary

Kids Empire in Las Vegas is seeking a Park Assistant Manager to oversee daily park operations and ensure a safe and enjoyable atmosphere for guests. Responsibilities include supervising staff, managing transactions, and maintaining high customer service standards.

The ideal candidate will have a high school diploma and skills in conflict resolution, communication, and leadership. The position involves interacting with families and children of all ages, ensuring a positive experience at Kids Empire.

Qualifications

• Must be able to operate an iPad effectively.
• Able to work with children and prioritize their satisfaction.
• Demonstrate good communication, leadership, and organizational skills.

Responsibilities

• Oversee daily operations ensuring guest satisfaction.
• Train and develop staff while maintaining high service standards.
• Handle transactions at the front cash counter and manage inventory.

Skills

Customer service skills

Conflict resolution skills

Leadership skills

Good communication skills

Strong organizational skills

Education

High school diploma or equivalent

Tools

iPad

Job description

Overview

OBJECTIVE: As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operate the check-in process by having guests sign the liability waiver and collect guest information such as address, name, email address, and phone number using an IPAD.
• Operate the front cash counter, handle transactions, and provide exact change when needed, accepting cash or card payments and registering transactions.
• Verify billing transactions by confirming amounts displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor for unsafe hazards and ensure guests follow park attendance rules, regulations, and guidelines.
• Clean restrooms and sanitize all park structures, tables, chairs, and playground equipment.
• Schedule and coordinate family events and assist events to operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, and twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight space and be comfortable with heights.

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD&D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k)

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.