Park Assistant Manager

Kids Empire; Charlotte (NC); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Accident & Hospital Insurance

EAP

Life Insurance

AD&D Insurance

Pet Insurance

Recreational Discounts

401(k)

Job summary

Kids Empire is seeking a Park Assistant Manager to help run daily park operations and ensure a safe, enjoyable guest experience. You will supervise staff, assist with training, and implement procedures while addressing guest questions and complaints.

You will manage check-in, payments, and front desk activities, monitor safety, and coordinate events and snack inventory, with opportunities to lead and grow within the team.

Qualifications

• High school diploma or equivalent.
• Ability to work on weekends and holidays.
• Able to work with children and families.
• Operate an iPad for sign-in and guest data collection.
• Strong communication, customer service and conflict resolution.
• Demonstrates leadership and organizational skills.
• Make quick, safe decisions in a fast-paced environment.

Responsibilities

• Oversee daily park operations and guest experience.
• Supervise staff, train, and audit performance.
• Support Park Manager and coordinate scheduling.
• Ensure safety, rules, and guest satisfaction.
• Assist with check-in, liability waivers, and payments at the front desk.
• Maintain inventory and replenish snacks and beverages.
• Communicate issues to the Park Manager and resolve complaints.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Conflict resolution

Organizational skills

Decision making

Guest satisfaction

Safety commitment

Independent工作

Read & write English

Work with children

Education

High school diploma

Tools

iPad

Job description

Objective

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service.

Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervising employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assisting the Park Manager with training, developing, and auditing.
• Fostering a positive and collaborative work environment among park staff.
• Auditing schedules and requests needed approval from the Park Manager.
• Opening and closing the park via using keys or a code.
• Communicating any guest or employee issues to the Park Manager.
• Operating the check‑in process by having guests sign the liability waiver and provide guest information (address, name, email, phone) using an iPad.
• Operating the front cash counter for receiving the exact bill amount from guests, managing cash flow by registering transactions daily, taking payment by cash or card, and providing exact change if paid by cash.
• Operating billing transactions accurately by verifying the amount displayed on the POS.
• Organizing the refrigerator with drinks, snacks, chips, and ice cream.
• Checking snack inventory is sufficient and ordering snacks from specified vendors to replenish stock.
• Walking the floor regularly to monitor that there are no unsafe hazards present and that guests are following the park attendance rules, regulations, and guidelines.
• Cleaning restrooms and sanitizing all park structures, tables, chairs, and playground structures.
• Scheduling and coordinating family events and assisting in operating events efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, and twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD&D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k)

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast‑paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.