Park Assistant Manager

Kids Empire; Des Moines (IA); On-site; USD 23,419 - 24,796; Full time

Job summary

A family entertainment provider in Des Moines seeks a Park Assistant Manager to oversee operations and ensure guest satisfaction. The role involves supervising staff, maintaining high standards of customer service, and handling billing transactions. Candidates should have a high school diploma, good communication skills, and the ability to work in a fast-paced environment. This full-time position requires working weekends and holidays, with a salary range of $17 - $18 per hour.

Qualifications

• Able to work with children.
• Work weekends and holidays.
• Ability to make effective decisions in a fast-paced environment.
• Demonstrate a commitment to safety and emergency preparedness.
• Read and write in English.

Responsibilities

• Oversee daily operations of the park.
• Supervise staff and maintain customer service standards.
• Assist with training and development of employees.
• Ensure guest satisfaction by addressing issues.
• Manage cash flow and billing transactions.

Skills

Good communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Strong organizational skills

Education

High school diploma or equivalent qualification

Tools

iPad

Job description

OBJECTIVE

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. You are the contact between guests and Kids Empire, ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. You must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and request approval from the Park Manager.
• Open and close the park using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operate the check‑in process by having guests sign the liability waiver and provide guest information such as address, name, email address, and phone number using an iPad.
• Operate the front cash counter for receiving the exact bill amount from guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change if the payment is made by cash.
• Operate the billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor that there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all park structures, tables, chairs, and playground structures.
• Schedule and coordinate family events and assist events to operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast‑paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Business Development and Sales

Industries: Entertainment Providers

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West Des Moines, IA

Salary: $17 - $18