Park Assistant Manage

Kids Empire; Denver (CO); On-site; USD 40,000 - 50,000; Full time

Job summary

A family entertainment center in Denver is seeking a Park Assistant Manager to oversee daily operations, supervise staff, and ensure a safe and enjoyable experience for guests. The ideal candidate should possess strong leadership and customer service skills, with the ability to work independently and interact positively with families. This full-time position offers the opportunity to make a significant impact on guest satisfaction.

Qualifications

• Able to work with children and interact positively with families.
• Must be able to work in noisy, hectic environments.
• Prioritize guest satisfaction and demonstrate a commitment to safety.

Responsibilities

• Oversee daily operations and ensure guest satisfaction.
• Supervise and train park staff.
• Manage cash transactions and maintain inventory.

Skills

Good communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Strong organizational skills

Education

High school diploma or equivalent

Tools

iPad

Job description

Job Objective

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire, ensuring guest satisfaction, resolving complaints, and addressing any questions or comments while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, development, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and request approval from the Park Manager.
• Open and close the park using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check‑in process by having guests sign the liability waiver and provide guest information using an iPad.
• Operate the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card, and providing exact change if the payment is made by cash.
• Operate the billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor that there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and sanitize all park structures, tables, chairs and playground structures.
• Schedule and coordinate family events and assist events to operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast‑paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time