Park Assistant Manage

Kids Empire; Saint Paul (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

A family entertainment center in Saint Paul, Minnesota is looking for an Assistant Manager to oversee daily operations and ensure a safe, enjoyable, and efficient experience for guests. The role includes supervising staff, resolving guest complaints, and maintaining high service standards. The ideal candidate has strong leadership qualities, excellent communication skills, and is comfortable working in a bustling environment with families and children.

Qualifications

• Able to work with children.
• Work weekends and holidays.
• Ability to make effective decisions in a fast-paced environment.
• Demonstrating a commitment to safety and emergency preparedness.

Responsibilities

• Supervise staff and ensure high standards of customer service.
• Resolve guest complaints and ensure satisfaction.
• Assist in training and development of staff.
• Maintain cleanliness and safety of the park.

Skills

Good communication skills

Customer service skills

Leadership skills

Conflict resolution skills

Strong organizational skills

Education

High school diploma or equivalent qualification

Tools

iPad

Job description

Overview

OBJECTIVE: As an Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and sanitize all park structures: tables, chairs, playground structures.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Entertainment Providers