Parish Welcome & Office Coordinator

McDonell Area Catholic Schools; Chippewa Falls (WI); Presencial; USD 25.000 - 29.000; A tiempo parcial

Descripción de la vacante

Our Lady of the Falls Catholic Community in Chippewa Falls, WI is hiring a Parish Office Receptionist to be the first friendly contact for parishioners, visitors, clergy, and staff. You will answer questions, route inquiries, and maintain confidential records with care.

The role requires strong organizational and communication skills, compassion for diverse people, and the ability to manage interruptions while remaining welcoming. Part-time, hourly position with regular office hours.

Formación

• High school diploma or equivalent. Additional administrative or office training is preferred.
• Previous experience in reception, customer service, a parish or church office, or administrative work preferred
• Strong people skills, both in person and on the phone
• Strong organization and attention to detail
• Respect and compassion for people of every age and background
• Good judgment and the ability to keep information confidential
• Comfort with email, Microsoft Office, Google Workspace, calendars, databases, and standard office equipment
• Ability to handle multiple priorities and frequent interruptions while staying welcoming
• Familiarity with Catholic parish life, terminology, and the sacraments
• Commitment to the mission and values of the Catholic Church
• Successful completion of all diocesan background checks and Protect and Heal training

Responsabilidades

• Write and keep up to date a simple guide for everyone who works the front desk, paid or volunteer. It should show what's routine, like Mass times, bulletin questions, and general information. It should also show what needs a priest or deacon right away, like an anointing, a death, or a pastoral crisis and elevate that to the correct team member.
• Build the weekly front desk schedule to cover all office hours, recruit and train front office volunteers, and step in yourself when no one else can
• Greet parishioners, visitors, volunteers, clergy, and staff warmly and professionally
• Guide parishioners and visitors to the right staff member or priest
• Answer and route phone calls, respond to general questions, and take accurate messages
• Monitor and respond to the parish office email and other routine correspondence
• Help parishioners schedule Mass intentions and find information on sacraments, parish programs, registrations, and events
• Keep ParishSoft records current, including NCOA address updates and Cathedral Corp updates
• Handle sacramental record requests for OCIA/OCIC, Confirmation, and marriage
• Keep parish forms and welcome folders up to date for new parishioners, marriage, and Baptism
• Receive and distribute mail, deliveries, and documents
• Order and stock office, hospitality, and break room supplies
• Keep the reception area and parish office tidy, organized, and welcoming
• Help with parish events, registrations, and special projects as needed
• Perform other duties consistent with the position as assigned by the Pastor or the Director of Administration and Communications

Conocimientos

People skills

Organizational skills

Confidentiality

Customer service

Compassion

Educación

High school diploma

Administrative training

Herramientas

Microsoft Office

Google Workspace

CRM software

Descripción del empleo

Our Lady of the Falls Catholic Community in Chippewa Falls, WI is hiring a Parish Office Receptionist to be the first friendly contact for parishioners, visitors, clergy, and staff. You will answer questions, route inquiries, and maintain confidential records with care.

The role requires strong organizational and communication skills, compassion for diverse people, and the ability to manage interruptions while remaining welcoming. Part-time, hourly position with regular office hours.