Parcel Automation TAM: Strategic Technical Partner

Körber; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Körber is seeking a Technical Account Manager to serve as the primary technical and commercial point of contact for customers across the lifecycle of parcel automation solutions. You will translate complex requirements into value-driven solutions, drive optimization, and support sales engineering and business development with technical insights.

The role emphasizes strong customer relationships, ongoing performance reviews, and collaboration with engineering, operations, sales, and project

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Automation, or equivalent practical experience.
• Minimum 5+ years of professional experience in technical account management, sales engineering, systems integration, or field engineering within parcel/postal automation.
• Deep knowledge of high-speed parcel sortation technologies (e.g., singulation, cross-belt, shoe sorters, tilt-tray, pocket sorters, conveyors).
• Working knowledge of data capture technology: vision systems, 1D/2D barcode scanners, dimensioners, and weight-in-motion scales.
• Ability to travel domestically and internationally (minimum 25%).
• Must be authorized to work in the United States and able to travel as required.

Responsibilities

• Serve as the primary technical advisor and trusted contact for strategic customer accounts, providing expertise on parcel sortation systems.
• Conduct business reviews and KPI analyses to identify optimization opportunities and drive improvements.
• Develop recommendations for system optimization, preventive maintenance, upgrades, and expansions.
• Drive customer satisfaction, retention, and account growth through proactive engagement and value-based consulting.
• Support sales engineering and business development with requirements gathering and technical presentations.
• Assist in developing technical proposals, ROI analyses, and modernization plans.
• Translate complex requirements into clear specifications for engineering, delivery, and support teams.
• Monitor industry trends and support commissioning, site acceptance testing, and performance validation.

Skills

Communication

Relationship building

Prioritization

Cross-functional collaboration

Troubleshooting

ROI analysis

Negotiation

Continuous learning

Education

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Automation, or equivalent

Job description

Körber is seeking a Technical Account Manager to serve as the primary technical and commercial point of contact for customers across the lifecycle of parcel automation solutions. You will translate complex requirements into value-driven solutions, drive optimization, and support sales engineering and business development with technical insights.

The role emphasizes strong customer relationships, ongoing performance reviews, and collaboration with engineering, operations, sales, and project