ParaTransit - Operations Manager (Go Wake)

Ratp; Raleigh (NC); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Diversity welcomed

Job summary

RATP Dev USA seeks an experienced Operations Manager for Go Wake project in Raleigh, NC. This senior role leads daily transit operations, ensures safety, and drives performance.

The position, a permanent full-time role, requires 5+ years in operations management and strong leadership. You will collaborate with the General Manager, manage budgets, and liaise with client and staff to deliver quality transit services.

Qualifications

• Maintains an effective working relationship and communication with the General Manager, peers and subordinates.
• Responsible for training, managing and development of operations personnel.
• Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable.
• Oversees and manages through direct reports the daily operations and customer service of the transit system.
• Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations.
• Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.
• Responsible for reviewing and maintaining accident investigations and customer complaints.
• Responsible for managing within the division’s allocated budget.
• Formulates and maintains the SSEPP.
• Is available to the client’s staff, advisory and advocacy boards, outside organizations, and the riding public.

Responsibilities

• Maintains an effective working relationship and communication with the General Manager, peers and subordinates.
• Responsible for training, managing and development of operations personnel.
• Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable.
• Oversees and manages through direct reports the daily operations and customer service of the transit system.
• Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations.
• Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.
• Responsible for reviewing and maintaining accident investigations and customer complaints.
• Responsible for managing within the division’s allocated budget.
• Formulates and maintains the SSEPP.
• Is available to the client’s staff, advisory and advocacy boards, outside organizations, and the riding public.

Job description

ParaTransit - Operations Manager (Go Wake)

• Permanent contract


• Full-time


• At least 5 years of experience (Senior level)


• Operations Manager/Expert

Mission

RATP Dev USA,Quality Transit for Quality of Life! We're not just about transit; we're about transforming lives through quality transit services.

Profile

Essential Functions / Process Responsibilities include thefollowing: other duties may be assigned as necessary:

• Maintains aneffective working relationship and communication with the General Manager,peers and subordinates.


• Responsible for training, managing and development of operations personnel.


• Ability tobuild effective relationships, respond to union grievances, assist inarbitration, and interpret the union contract, where applicable.


• Oversees andmanages through direct reports the daily operations and customer serviceof the transit system.


• Monitors dataof ongoing ridership, fare collection, and key indicators to identify,evaluate, and improve performance. Creates reporting and analysis toimprove overall operations.


• Ensures thatoperations are consistent with adopted policies, governmental regulations,and the transit interests of the public.


• Responsible forreviewing and maintaining accident investigations and customer complaints.


• Responsible formanaging within the division’s allocated budget.


• Formulates andmaintains the SSEPP


• Is available tothe client’s staff, advisory and advocacy boards, outside organizations,and the riding public.

Pay Rate: $65K

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!