Transit General Manager

Confidential Jobs; Phoenix (AZ); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with 4% employer match

Financial Wellness Tool

Employee Assistance Program (EAP)

Paid holidays

PTO for part-time and full-time

Job summary

Confidential Jobs seeks a General Manager to lead paratransit operations, supervise drivers and SOP development, and ensure safety and client satisfaction in Phoenix, AZ. You will coordinate staffing, training, budgeting, and performance metrics while aligning with client and company policies.

You will interact with Pace leadership and local teams to optimize operations, build strong partnerships, and drive revenues across the CSC framework.

Qualifications

• Minimum of five years of recent experience managing paratransit operations or similar.
• Position involves leading operations, safety and training, scheduling and dispatching or call center, human resources/labor relations, vehicle maintenance.
• Demonstrated ability to recruit and develop staff; build strong relationships; manage budgets; interface with Pace directors and staff.
• Bachelor’s degree/MBA preferred; Class B license with Passenger and Air brakes endorsements; bilingual a plus.

Responsibilities

• Supervise the daily activities of all drivers and oversee SOP development and implementation.
• Serve as the main client contact and participate in meetings and conference calls.
• Develop CSC operating plans and align with company strategies.
• Make staffing decisions and communicate them to drivers and client management.
• Recruit, train and develop CSC staff including drivers, dispatchers and safety personnel.
• Review budgets and drive actions to increase revenues and margins.
• Ensure safety compliance and conduct area inspections and investigations as needed.
• Maintain positive relationships to aid employee retention.

Skills

Organization

Communication

Office Suite

Teamwork

Risk assessment

Policies & procedures

Education

Bachelor’s degree in business management or equivalent

MBA preferred

Licensed Class B driver with Passenger and Air brakes endorsements

Bilingual abilities a plus

Job description

The General Manager will report to the Regional VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance.

About the Role

The General Manager will oversee the daily activities of all drivers and ensure the development and implementation of standard operating procedures as directed by the Client and the company policies.

Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and our company policies.
• Be the main point of contact for our client and attend meetings and conference calls as needed.
• Ensures the local team is focused on building strong and effective partnerships.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, etc.), train and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager, etc.
• Collaborates with company leaders to understand overall business strategies and creates a CSC operating plan to support these objectives.
• Maintain positive relationships with the local team to ensure employee retention.
• Implement company values and goals while ensuring compliance with all company policies.
• Review budgets and develop short- and long-term business operating plans to increase revenues and margins.
• Report and follow up on any maintenance issues with the vendor.
• Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
• Identify safety issues; correct and reinforce safety awareness in a manner that promotes cooperation and improved morale.
• Conducts work area inspections and assists in all accident/injury/vehicle damage investigations.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Regularly attend client meetings; listen to feedback from client and their employees and react accordingly to review.
• Delivers overall performance and results for the CSC.
• Additional duties and responsibilities may apply.

Qualifications

Hard Requirements:

• Minimum of five years of recent experience managing paratransit operations or similar

position (a similar position would be a general manager or project manager overseeing

operations, safety and training, scheduling and dispatching or call center, human

resources/labor relations, vehicle maintenance, vehicle inventory and rolling stock,

regulatory requirements (e.g., FTA DOT ADA and drug and alcohol, DOJ Title VI. and

state DOT regulations) and other transportation related areas); demonstrated ability to recruit and develop staff; evidence of building solid relationships with supervisors, peers, and subordinates; demonstrated ability to build and continuously motivate highly effective teams; successful track record in managing budgets and/or profit and loss responsibility; ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management; and ability to obtain successful results without supervision.

Preferred Requirements:

• Work experience in public or private alternative transportation demand management (TDM).
• Bachelor’s degree in business management or equivalent. MBA preferred.
• Licensed Class B driver (with Passenger and Air brakes endorsements).
• Bilingual abilities a plus.

Required Skills

• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
• Excellent written and oral communication and interpersonal skills.
• Working knowledge of Microsoft Office and Google Workspace.
• Ability to work independently and as part of a team.
• Ability to assess risk and to resolve customer issues that do not pose unnecessary risk.
• Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices.
• Ability to develop contractual agreements and Requests for Proposal documents.
• Ability to submit termination or leave documents timely.
• Additional skills and demands may apply.

Pay range and compensation package

Physical Health:

• Exceptional Medical, Dental, Vision, and Life Insurance benefits.
• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial Wellness Tool.

Emotional Health:

• Employee Assistance Program (EAP).
• PTO for part-time and full-time positions.
• Paid holidays.
• Pet & Legal Insurance.

Personal Development:

• On‑job training and skills development.
• Internal transfer opportunities for career growth.
• Benefits vary by position and location.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.