Transit General Manager

Confidential Jobs; Peoria (IL); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, and Life Insurance benefits

401(k) with 4% employer match

Employee Assistance Program (EAP)

PTO for part-time and full-time positions

Paid holidays

Pet & Legal Insurance

Job summary

A leading transportation company in Peoria, Illinois, is seeking a General Manager to oversee operations and develop team members. The ideal candidate should have over 5 years of management experience in transportation, specifically Paratransit or Fixed Route. The role requires strong leadership skills, the ability to handle multiple tasks, and excellent communication abilities. Competitive compensation packages along with exceptional medical benefits and opportunities for personal development are provided.

Qualifications

• 5+ years of operational management experience in Paratransit or Fixed Route transportation.
• Experience in alternative transportation demand management.

Responsibilities

• Supervise daily activities of drivers and oversee operational procedures.
• Train and develop the staff including Drivers and Managers.
• Maintain positive relationships with the local team to ensure employee retention.
• Hire, train, and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager.
• Review budgets and drive revenue and margin growth.
• Collaborate with company leaders to align with business strategies.
• Maintain positive relationships to ensure employee retention.

Skills

Organization and time management

Communication skills

Knowledge of Microsoft Office

Ability to assess risk

Teamwork

Contract knowledge

Docs management

Attention to detail

Education

Bachelor's degree in business management or equivalent

MBA preferred

Tools

Microsoft Office

Google Workspace

Job description

About the Role

The General Manager will report to the Regional VP of Operations and is responsible for managing and developing team members, formulating and executing account strategy, and serving as a thoughtful leader and confident decision maker with the ability to measure and monitor performance.

Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and our company policies.
• Be the main point of contact for our client and attend meetings and conference calls as needed.
• Ensure the local team is focused on building strong and effective partnerships.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, etc.), train and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager, etc.
• Collaborate with company leaders to understand overall business strategies and create a CSC operating plan to support these objectives.
• Maintain positive relationships with the local team to ensure employee retention.
• Implement company values and goals while ensuring compliance with all company policies.
• Review budgets and develop short- and long-term business operating plans to increase revenues and margins.
• Report and follow up on any maintenance issues with the vendor.
• Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
• Identify safety issues; correct and reinforce safety awareness in a manner that promotes cooperation and improved morale.
• Conduct work area inspections and assist in all accident/injury/vehicle damage investigations.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Regularly attend client meetings; listen to feedback from client and their employees and react accordingly to review.
• Deliver overall performance and results for the CSC.
• Additional duties and responsibilities may apply.

Hard Requirements

• 5+ years minimum operational management experience in Paratransit or Fixed Route transportation.
• Work experience in public or private alternative transportation demand management (TDM).

Preferred Requirements

• Work experience in public or private alternative transportation demand management (TDM).
• Bachelor’s degree in business management or equivalent. MBA preferred.
• Licensed Class B driver (with Passenger and Air brakes endorsements).
• Bilingual abilities a plus.

Required Skills

• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
• Excellent written and oral communication and interpersonal skills.
• Working knowledge of Microsoft Office and Google Workspace.
• Ability to work independently and as part of a team.
• Ability to assess risk and to resolve customer issues that do not pose unnecessary risk.
• Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices.
• Ability to develop contractual agreements and Requests for Proposal documents.
• Ability to submit termination or leave documents timely.
• Additional skills and demands may apply.

Pay range and compensation package

Competitive compensation packages.

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits.
• 401(k) with 4% employer match.
• Financial Wellness Tool.

Emotional Health

• Employee Assistance Program (EAP).
• PTO for part-time and full-time positions.
• Paid holidays.
• Pet & Legal Insurance.

Personal Development

• On-the-job training and skills development.
• Internal transfer opportunities for career growth.
• Benefits vary by position and location.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Management

Industries

• Transportation, Logistics, Supply Chain and Storage