Paratransit Dispatch Lead - 24/7 OCC Manager

Transdev; New Carrollton (MD); On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Vacation time

Sick days

Paid holidays

401(k) plan

Medical / dental / vision

Job summary

Transdev U.S. is seeking an Assistant Dispatch Manager for the 24/7 Operations Control Center in New Carrollton, MD. You will help lead a team of dispatchers and supervisors, ensuring safe, reliable service to WMATA paratransit riders and meeting performance standards.

The role requires at least five years in an OCC setting, strong leadership and communication skills, and proficiency with Microsoft Office and dispatch software. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• Minimum of 5 years of management experience in a large OCC environment.

Responsibilities

• Assist the Dispatch Manager to lead and manage a team of dispatchers and supervisors, including training, performance management, and coaching.
• Ensure the efficient operation of the Dispatch department to meet performance expectations and SLAs.
• Monitor real-time operations to identify and resolve issues promptly, minimizing passenger inconvenience.
• Provide timely and accurate information to passengers through multiple channels.
• Collaborate with dispatchers, OCC managers, and WMATA staff to ensure seamless service delivery.
• Analyze performance metrics and identify opportunities for improvements.

Skills

Management experience

Leadership

Customer service

Communication

Team leadership

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Transdev U.S. is seeking an Assistant Dispatch Manager for the 24/7 Operations Control Center in New Carrollton, MD. You will help lead a team of dispatchers and supervisors, ensuring safe, reliable service to WMATA paratransit riders and meeting performance standards.

The role requires at least five years in an OCC setting, strong leadership and communication skills, and proficiency with Microsoft Office and dispatch software. Competitive pay and a comprehensive benefits package are offered.