Assistant Dispatch Manager

Transdev North America; New Carrollton (MD); On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5

Paid holidays 12 days

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in New Carrollton, MD is seeking an Assistant Dispatch Manager for the 24/7 OCC supporting WMATA’s Metro Access contract. You will lead a team of dispatchers, supervise daily operations, and ensure safe, reliable service to riders.

This full-time position offers a competitive compensation package: minimum $70,000 and maximum $87,000, plus health, dental, vision coverage and a 401(k). Applicants must be legally eligible to work in the United States.

Responsibilities

• Assist the Dispatch Manager to lead and coach dispatchers and supervisors.
• Ensure efficient operation of the Dispatch department to meet performance targets.
• Monitor real-time operations to resolve issues promptly and maintain service quality.
• Provide timely information to passengers via phone and email.
• Collaborate with OCC managers, PAS Contractor, SDP, and WMATA staff for seamless service.
• Analyze performance metrics to identify service and process improvements.
• Stay informed on industry best practices and new dispatch technologies.

Job description

Transdev U.S. is excited to announce an opening for Assistant Dispatch Manager at the 24/7 Operations Control Center (OCC) for WMATA’s Metro Access contract in New Carrollton, MD. We are seeking friendly, customer service-oriented people who are dedicated to providing safe, reliable, and professional service to riders in the WMATA service area.

Transdev is proud to offer a competitive compensation package of minimum $70,000 – maximum $87,000.

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Paid holidays: As a 24/7 operation, you may be required to work on holidays in coordination with other managers. Transdev recognizes 12 days for this position; 8 standard and 4 floating.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Assist the Dispatch Manager to lead and manage a team of dispatchers and supervisors, including training, performance management, and coaching.
• Ensure the efficient and effective operation of the Dispatch department to meet performance expectations and adhere to service level agreements.
• Monitor real-time operations to identify and resolve issues promptly, minimizing passenger inconvenience and maintaining service quality.
• Provide timely and accurate information and assistance to passengers through various communication channels (phone, email, etc.).
• Collaborate effectively with dispatchers, OCC managers, PAS Contractor, SDP, and WMATA staff to ensure seamless service delivery.
• Analyze performance metrics and identify opportunities for service and process improvements.
• Be knowledgeable of industry best practices and technological advancements in dispatching and paratransit operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Transdev maintains a drug-free workplace.

Applicants Must

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev U.S. to operate their transportation systems, maintain their vehicle fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 employees across 400 locations while maintaining more than 17,000 vehicles.

As a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug-free workplace

Job Category: Management & Above

Job Type: Full Time

Req ID: 8719

Pay Group: QQP

Cost Center: 454

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.