Paratransit Dispatch Supervisor

Transdev; New Carrollton (MD); On-site; USD 35,818,000 - 41,149,000; Full time

Benefits offered by this job

Vacation: 5 days per year with gradual

Sick leave 40 hours yearly

Medical, dental & vision after 90 days

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev in New Carrollton, MD is hiring a Dispatch Supervisor to support the Dispatch Managers in overseeing the dispatch operations of the MetroAccess Operations Control Center (OCC). This role ensures the smooth day-to-day operation of dispatching services, focusing on staff development, performance monitoring, and ensuring compliance with WMATA policies and procedures.

The Dispatch Supervisor works closely with dispatchers to address operational issues, foster a positive work environment,

Qualifications

• Strong administrative, organizational, conflict resolution and communication skills.
• Must be able to work shifts or flexible work schedules as needed.
• Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Minimum of 2-3 years of experience in dispatch, with a preference for supervisory role.

Responsibilities

• Assist the Dispatch Manager in administrative tasks, ensuring that attendance and performance goals are met, and scheduling requirements are efficiently managed
• Monitor the performance of dispatchers, working closely with the Dispatchers to identify and address any performance issues, ensuring compliance with policies and procedures
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities
• Assist in managing dispatcher schedules, ensuring adequate staffing levels and schedule adherence while maintaining commitment to high-quality service
• Manage department reports and other communication tools.
• Support the Dispatch Manager in training new employees.
• Other duties as required.

Skills

Administrative

Organizational

Conflict resolution

Communication

Education

High school diploma or GED

Job description

Transdev in New Carrollton, MD is hiring a Dispatch Supervisor to support the Dispatch Managers in overseeing the dispatch operations of the MetroAccess Operations Control Center (OCC). This role ensures the smooth day-to-day operation of dispatching services, focusing on staff development, performance monitoring, and ensuring compliance with WMATA policies and procedures.

The Dispatch Supervisor works closely with dispatchers to address operational issues, foster a positive work environment,