Assistant Dispatch Manager

Transdev; New Carrollton (MD); On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Vacation time

Sick days

Paid holidays

401(k) plan

Medical / dental / vision

Job summary

Transdev U.S. is seeking an Assistant Dispatch Manager for the 24/7 Operations Control Center in New Carrollton, MD. You will help lead a team of dispatchers and supervisors, ensuring safe, reliable service to WMATA paratransit riders and meeting performance standards.

The role requires at least five years in an OCC setting, strong leadership and communication skills, and proficiency with Microsoft Office and dispatch software. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• Minimum of 5 years of management experience in a large OCC environment.

Responsibilities

• Assist the Dispatch Manager to lead and manage a team of dispatchers and supervisors, including training, performance management, and coaching.
• Ensure the efficient operation of the Dispatch department to meet performance expectations and SLAs.
• Monitor real-time operations to identify and resolve issues promptly, minimizing passenger inconvenience.
• Provide timely and accurate information to passengers through multiple channels.
• Collaborate with dispatchers, OCC managers, and WMATA staff to ensure seamless service delivery.
• Analyze performance metrics and identify opportunities for improvements.

Skills

Management experience

Leadership

Customer service

Communication

Team leadership

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Assistant Dispatch Manager

Transdev U.S. is excited to announce an opening for Assistant Dispatch Manager at the 24/7 Operations Control Center (OCC) for WMATA’s Metro Access contract in New Carrollton, MD. We are seeking friendly, customer service-oriented people who are dedicated to providing safe, reliable, and professional service to riders in the WMATA service area.

Transdev is proud to offer a competitive compensation package of minimum $70,000 – maximum $87,000.

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Paid holidays: As a 24/7 operation, you may be required to work on holidays in coordination with other managers. Transdev recognizes 12 days for this position; 8 standard and 4 floating.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Assist the Dispatch Manager to lead and manage a team of dispatchers and supervisors, including training, performance management, and coaching.
• Ensure the efficient and effective operation of the Dispatch department to meet performance expectations and adhere to service level agreements.
• Monitor real-time operations to identify and resolve issues promptly, minimizing passenger inconvenience and maintaining service quality.
• Provide timely and accurate information and assistance to passengers through various communication channels (phone, email, etc.).
• Collaborate effectively with dispatchers, OCC managers, PAS Contractor, SDP, and WMATA staff to ensure seamless service delivery.
• Analyze performance metrics and identify opportunities for service and process improvements.
• Be knowledgeable of industry best practices and technological advancements in dispatching and paratransit operations.

Qualifications:

• Minimum of 5 years of management experience in a large Operations Control Center (OCC) environment, demonstrating strong leadership skills and operational expertise.
• Proven track record of success in building and leading high-performing teams, fostering a positive and results-oriented work environment.
• Strong written and oral communication skills, including strong listening skills and emotional intelligence with an ability to display confident and competent interactions in person, by phone, and through written correspondence.
• Excellent interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced, 24/7 environment.
• Strong customer service orientation and commitment to exceeding passenger expectations.
• Proficient in Microsoft Office Suite and relevant software applications.
• Bachelor's degree from an accredited college or university preferred, or an additional 5 years of progressive leadership experience in an OCC environment.

Physical Requirements:

• Work indoors in air conditioned or well-ventilated facilities while at a desk or cubicle.
• Sit, type, use a computer, phone, or radio for extended periods.
• Occasionally push and pull objects up to 50 pounds.
• Occasionally lift objects weighing up to 50 pounds without assistance.
• Bend, kneel, or crouch to access files or equipment stored at ground level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Transdev maintains a drug-free workplace.

Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev U.S. to operate their transportation systems, maintain their vehicle fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 employees across 400 locations while maintaining more than 17,000 vehicles.

As a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

Job Category: Management & Above

Job Type: Full Time

Req ID: 8719

Pay Group: QQP

Cost Center: 454

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.