Paralegal Supervisor

Thompson Law; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

FSA

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Thompson Law in Dallas seeks a seasoned Litigation Operations Supervisor to lead and develop a high-performing team across legal operations. You will optimize workflows, implement standardized processes, and drive data-informed decisions to improve efficiency and client outcomes.

The role focuses on mentoring staff, managing projects, and ensuring compliance with regulatory requirements while leveraging technology to enhance productivity and collaboration within the firm.

Qualifications

• Bachelor's degree required or highly preferred in Business Administration, Legal Studies or related field.
• 5–7 years of hands-on litigation paralegal or equivalent supervisory experience in PI or personal injury practice.
• Proven track record leading high-performing teams and optimizing legal processes.

Responsibilities

• Lead, motivate, coach, and mentor a team of legal operations professionals; conduct regular one-on-one meetings and performance reviews.
• Analyze existing legal workflows to identify opportunities for improvement, automation, and standardization.
• Guide the team in leveraging legal technology to maximize productivity and efficiency across departments.
• Develop and maintain KPIs and operational metrics; generate reports for leadership and staff.
• Assist in creating and enforcing firm-wide operational policies to ensure consistency and efficiency.
• Lead and contribute to operational projects, delegating tasks and ensuring timely completion within scope and budget.
• Ensure compliance with legal, ethical, and regulatory requirements across operations.

Skills

Leadership

Mentoring

Team management

Process improvement

Data analysis

KPI development

Legal tech adoption

Education

Bachelor's degree in Business Admin / Legal Studies

Tools

Case management software

Document management systems

e-discovery tools

Microsoft Excel

Job description

Thompson Law is seeking a highly motivated, empathetic, and seasoned Litigation Operations Supervisor to join our dedicated team in Dallas.

The Position

This pivotal leadership role will primarily drive the optimization of our firm's operational efficiency and focus significantly on cultivating a high-performing team. The Manager will be instrumental in mentoring, coaching, and inspiring staff, ensuring seamless workflow management across all departments, and fostering an environment of continuous improvement and professional growth. This role is for a leader who excels at understanding and developing people and who is committed to maximizing the potential of their team, ultimately contributing to our mission of providing unparalleled legal representation to our clients.

Key Responsibilities

• Lead, motivate, coach, and mentor a team of legal operations professionals and manage staff. Foster a positive and productive work environment by conducting regular one-on-one meetings, performance reviews, and professional development planning.
• Analyze existing legal workflows and identify opportunities for improvement, automation, and standardization.
• Guide the team in leveraging legal technology software (e.g., case management systems, document management systems, e-discovery tools, and communication platforms) to maximize productivity and effectiveness.
• Develop and maintain key performance indicators (KPIs) and operational metrics. Generate insightful reports to provide clarity on firm performance, identify bottlenecks, and inform strategic decision-making, presenting findings effectively to leadership and team members.
• Assist in the creation, communication, and enforcement of firm-wide operational policies and procedures to ensure consistency, compliance, and efficiency across the team.
• Lead and actively contribute to various operational projects, delegating tasks effectively and ensuring timely and successful completion within scope and budget, while also developing project management skills within the team.
• Support efforts to ensure operational processes comply with legal, ethical, and regulatory requirements, guiding the team in maintaining high standards of compliance.

REQUIRED

Profound understanding of personal injury law firm operations, including:

• The complete lifecycle of personal injury cases from intake through settlement or litigation (e.g., pre-litigation, litigation phases, discovery, mediation, trial preparation).
• A minimum of 5-7 years of hands-on litigation paralegal experience in the personal injury (PI) industry.
• Candidates must have active PI litigation paralegal experience or direct supervisory experience overseeing the litigation paralegal function within the past 5 years.
• 3-5 years of supervisory or management experience, within direct oversight of litigation paralegals and/or litigation paralegal process.
• Key operational drivers and challenges specific to high-volume personal injury practices.
• The interplay between different departments (intake, case management, litigation, client relations) within a personal injury firm.

Qualifications

• A bachelor's degree is highly preferred in Business Administration, Legal Studies, Information Technology, or a related field.
• Minimum of 5-7 years of progressive experience in legal operations, or a similar leadership role within a law firm environment, preferably in personal injury.
• Demonstrated leadership experience with a proven ability to motivate, coach, mentor, and develop high-performing teams, and an insightful approach to leading and inspiring individuals.
• Proven track record of successfully implementing and optimizing legal processes.
• Proficiency with legal case management software, Microsoft Office Suite (especially Excel), and other relevant business tools.
• Superior communication, presentation, and interpersonal skills, with a high degree of emotional intelligence and the ability to effectively collaborate and influence at all levels of staff.
• High degree of professionalism, integrity, and discretion.
• Ability to thrive in a fast-paced, high-volume environment and adapt to evolving needs, while providing stable leadership for the team.

Total Compensation Package:

• Competitive salary (Base + Bonus Structure)
• Following commencement of employment, you will be eligible to enroll in currently offered company benefits, such as health insurance, FSA, dental insurance, vision insurance, life insurance, disability insurance, as well as others.

Join us at this exciting juncture, where you can share your experience and make a real difference with our clients and colleagues. We look forward to welcoming you to our dedicated team!