Lead Paralegal

Thompson Law; Dallas (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

FSA

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Thompson Law in Dallas seeks a seasoned Litigation Operations Supervisor to lead a high-performing team and optimize operational efficiency across departments. You will mentor staff, drive workflow improvements, and implement legal tech solutions to maximize productivity while ensuring compliance and professional growth.

You will develop KPIs, generate insightful reports for leadership, manage projects within scope and budget, and collaborate closely with intake, case management, litigation, and

Qualifications

• 5–7 years of hands-on PI litigation paralegal experience.
• Active PI litigation paralegal experience or supervisory experience in the past 5 years.
• 3–5 years of supervisory or management experience overseeing paralegals.

Responsibilities

• Lead and mentor a team of legal operations professionals.
• Analyze workflows and drive automation and standardization.
• Leverage legal tech to maximize productivity.
• Develop KPI and reporting for leadership.
• Ensure compliance with legal and regulatory requirements.
• Lead operational projects within scope and budget.
• Collaborate across intake, case management, litigation, and client relations.

Skills

Leadership

Staff coaching

Communication

Emotional intelligence

Process improvement

Microsoft Excel

Legal operations

Education

Bachelor's degree preferred

Tools

Case management software

Microsoft Excel

E-discovery tools

Job description

Thompson Law is seeking a highly motivated, empathetic, and seasoned Litigation Operations Supervisor to join our dedicated team in Dallas.

The Position

This pivotal leadership role will primarily drive the optimization of our firm's operational efficiency and focus significantly on cultivating a high-performing team. The Manager will be instrumental in mentoring, coaching, and inspiring staff, ensuring seamless workflow management across all departments, and fostering an environment of continuous improvement and professional growth. This role is for a leader who excels at understanding and developing people and who is committed to maximizing the potential of their team, ultimately contributing to our mission of providing unparalleled legal representation to our clients.

Key Responsibilities

• Lead, motivate, coach, and mentor a team of legal operations professionals and manage staff. Foster a positive and productive work environment by conducting regular one-on-one meetings, performance reviews, and professional development planning.
• Analyze existing legal workflows and identify opportunities for improvement, automation, and standardization.
• Guide the team in leveraging legal technology software (e.g., case management systems, document management systems, e-discovery tools, and communication platforms) to maximize productivity and effectiveness.
• Develop and maintain key performance indicators (KPIs) and operational metrics. Generate insightful reports to provide clarity on firm performance, identify bottlenecks, and inform strategic decision-making, presenting findings effectively to leadership and team members.
• Assist in the creation, communication, and enforcement of firm-wide operational policies and procedures to ensure consistency, compliance, and efficiency across the team.
• Lead and actively contribute to various operational projects, delegating tasks effectively and ensuring timely and successful completion within scope and budget, while also developing project management skills within the team.
• Support efforts to ensure operational processes comply with legal, ethical, and regulatory requirements, guiding the team in maintaining high standards of compliance.

REQUIRED

Profound understanding of personal injury law firm operations, including:

• The complete lifecycle of personal injury cases from intake through settlement or litigation (e.g., pre-litigation, litigation phases, discovery, mediation, trial preparation).
• A minimum of 5-7 years of hands-on litigation paralegal experience in the personal injury (PI) industry.
• Candidates must have active PI litigation paralegal experience or direct supervisory experience overseeing the litigation paralegal function within the past 5 years.
• 3-5 years of supervisory or management experience, within direct oversight of litigation paralegals and/or litigation paralegal process.
• Key operational drivers and challenges specific to high-volume personal injury practices.
• The interplay between different departments (intake, case management, litigation, client relations) within a personal injury firm.

Qualifications

• A bachelor's degree is highly preferred in Business Administration, Legal Studies, Information Technology, or a related field.
• Minimum of 5-7 years of progressive experience in legal operations, or a similar leadership role within a law firm environment, preferably in personal injury.
• Demonstrated leadership experience with a proven ability to motivate, coach, mentor, and develop high-performing teams, and an insightful approach to leading and inspiring individuals.
• Proven track record of successfully implementing and optimizing legal processes.
• Proficiency with legal case management software, Microsoft Office Suite (especially Excel), and other relevant business tools.
• Superior communication, presentation, and interpersonal skills, with a high degree of emotional intelligence and the ability to effectively collaborate and influence at all levels of staff.
• High degree of professionalism, integrity, and discretion.
• Ability to thrive in a fast-paced, high-volume environment and adapt to evolving needs, while providing stable leadership for the team.

Total Compensation Package:

• Competitive salary (Base + Bonus Structure)
• Following commencement of employment, you will be eligible to enroll in currently offered company benefits, such as health insurance, FSA, dental insurance, vision insurance, life insurance, disability insurance, as well as others.

Join us at this exciting juncture, where you can share your experience and make a real difference with our clients and colleagues. We look forward to welcoming you to our dedicated team!