Paralegal Operations Leader — Tech-Driven Improvement

Goodwin Procter Boston; Boston, New York (MA, NY); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Health & dental insurance

Life & disability insurance

Retirement plan

Backup care

Paid time off

Professional development

Recognition programs

Wellness programs

Employee discounts

Job summary

Goodwin Procter Boston is seeking a forward-looking Paralegal Manager to evolve how paralegal services are managed, delivered, and measured. You will lead change, drive efficiency, and partner with TIL attorneys, practice leadership, and business teams to ensure capacity, skills, tools, and processes meet practice goals.

The role emphasizes continuous improvement, staffing optimization, and technology-enabled workflows, with a focus on delivering high-quality services while managing risk and

Qualifications

• 7+ years of progressive leadership in a large law firm or similarly complex legal services environment.
• Bachelor's degree required; advanced degree or relevant professional certification is a plus.
• Proven success leading process improvement, workflow optimization, or service delivery initiatives in a legal environment.
• Experience driving adoption of legal technology and AI-enabled solutions, such as Legora, Copilot, litigation support platforms, or comparable tools.

Responsibilities

• Lead workflow transformation to identify friction points and standardize practices.
• Drive adoption of firm technology and AI tools across the team.
• Oversee staffing, training, and performance of paralegals and case assistants.
• Partner with practice leadership to align priorities with client needs.
• Translate stakeholder feedback into staffing, training, and workforce plans.

Skills

Leadership

Process improvement

Project management

Change management

Relationship building

Communication

Education

Bachelor's degree

Advanced degree a plus

Tools

Legora

Copilot

Litigation support platforms

Job description

Goodwin Procter Boston is seeking a forward-looking Paralegal Manager to evolve how paralegal services are managed, delivered, and measured. You will lead change, drive efficiency, and partner with TIL attorneys, practice leadership, and business teams to ensure capacity, skills, tools, and processes meet practice goals.

The role emphasizes continuous improvement, staffing optimization, and technology-enabled workflows, with a focus on delivering high-quality services while managing risk and