Director, Paralegal Services & Legal Delivery

Goodwin Procter Boston; Boston (MA); On-site; USD 225,000 - 290,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Paid vacation, sick time off, and holi

Professional development and careerAdv

Job summary

Goodwin Procter is seeking a Director of Paralegal Services, Legal Delivery and Talent to lead differentiated service delivery models across the firm’s paralegal function. You will own talent development, drive the service evolution roadmap, and partner with practice leaders to translate attorney needs into scalable solutions.

With end-to-end accountability, you will manage performance, leverage data and AI-enabled workflows, and build strong relationships across GO Team, practice groups, and

Qualifications

• Proven leadership in large professional services or legal operations.
• Ability to design and implement differentiated service delivery models.
• Strong analytics to measure performance and guide decisions.

Responsibilities

• Lead differentiated delivery models across paralegal services for varied practices.
• Own talent development lifecycle, career paths, coaching, and performance management.
• Drive Service Evolution Roadmap balancing operational excellence, process improvement and innovation.
• Provide executive oversight of day-to-day paralegal operations and establish quality standards.
• Build relationships with partners, practice leaders, associates and GO Team to translate needs into scalable solutions.

Skills

Leadership

Operations Management

Data Analytics

Client Service

Education

Bachelor's degree in a relevant field

Tools

AI & Automation

Workflow Tools

Generative AI

Job description

Goodwin Procter is seeking a Director of Paralegal Services, Legal Delivery and Talent to lead differentiated service delivery models across the firm’s paralegal function. You will own talent development, drive the service evolution roadmap, and partner with practice leaders to translate attorney needs into scalable solutions.

With end-to-end accountability, you will manage performance, leverage data and AI-enabled workflows, and build strong relationships across GO Team, practice groups, and