Para transit Operator

Battle's Transportation, Inc.; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Battle's Transportation, Inc. is seeking a Driver to provide Wheelchair Van and Hired Car transportation for veterans in Richmond, Virginia. The role involves assisting clients, maintaining vehicle logs, and ensuring safety and comfort during transport. Ideal candidates will have a valid driver’s license and must pass various certifications.

Strong customer service skills and the ability to navigate the Richmond area are essential. This position requires dedication and excellent communication skills, as drivers will interact closely with veterans and their families.

Qualifications

• Successful completion of wheelchair securement certification.
• Ability to assist clients in manual wheelchairs up and down three stairs.
• Must have valid driver’s license.

Responsibilities

• Provide Wheelchair Van and Hired Car transportation for Veterans.
• Complete pre and post daily vehicle inspections.
• Maintain logs and report incidents as soon as possible.

Skills

Punctuality

Customer service

Emergency communication

Navigational skills

Education

High school diploma or equivalency

Tools

Wheelchair securement equipment

Maps/directional equipment

Job description

Battle's Transportation, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) that has provided transportation management services on behalf of federal, state, and local agencies, corporations, non‑profits, and individuals for over 40 years in the DC Metropolitan and Richmond, VA area. Battle's experience spans program management, government, healthcare, public transportation, athletics, and shuttle services. Battle's is a District of Columbia Certified Business Enterprise that employs over 65 individuals.

Job Description

The Department of Veterans Affairs, Hunter Holmes McGuire VA Medical Center (VAMC) located in Richmond, Virginia has a requirement to provide Wheelchair Van and Hired Car transportation for Veterans living in Central Virginia and occasional trips to other VAMC’s outside of Central Virginia for special care and treatment not provided by this VAMC. The services shall be provided twenty‑four (24) hours a day, seven (7) days a week, to include Federal holidays.

The Contractor shall furnish all management, supervision, labor, materials, equipment, specified supplies, and resources necessary to provide Wheelchair Van and Hired Car transportation for wheelchair‑bound and Hired Cars to other eligible special‑needs Veterans and beneficiaries. This includes one‑way and/or round‑trip transportation services on an as‑needed basis from the Veterans’ place of residence to the VAMC or private facilities in the community. In some cases, Veterans may require medical services at multiple locations. In that event, the Contractor shall be able to pick up Veterans at their residence, drop off at the VAMC, pick up and drop off at another private facility, and finally, drop off Veterans at their place of residence.

Duties

• Driver must be punctual in attendance and strict in maintaining manifest schedule.
• Driver will be on standby at the VAMC while waiting for an add‑on.
• Drivers working on weekends or holidays must return vehicle to base and clock out during down time.
• Be expert in handling their vehicle.
• Have thorough knowledge of the roadways in and around the Richmond, Va. area and the surrounding jurisdictions.
• Driver must complete pre and post daily vehicle inspections and onboard equipment. Malfunctions must be reported to the maintenance department as soon as possible.
• Driver must maintain all required logs and include details which his employer seeks during the work shift.
• Diffuse difficult situations and maintain order onboard vehicle.
• Adjust to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes.
• Secure vehicle in the event of accident or injury and communicate effectively with dispatch and operations staff.
• Driver is required to maintain regular communication with Account Coordinator and/or operations staff of their location via Direct Connect or two‑way radio.
• Driver must log each client in and out of the VA Medical Center in the log book housed at the front desk and log wait time on log with Lead at the VAMC Hunter McQuire.
• Provide excellent customer service including assistance on and off the vehicle, supplying information, and responding appropriately in the event of emergency.
• Adhere to Attendance policy.
• Professional appearance and demeanor.
• Report all incidents and accidents as soon as possible to Dispatch and Safety Manager.

Qualifications

Requirements

• Successful completion of wheelchair securement certification.
• Successful completion of proper securement of all restraint and mobility devices.
• Ability to assist clients in manual wheelchairs up and down three (3) stairs.
• Ability to sustain long distance driving.
• Complete mandatory contractual training.
• Must have valid driver’s license.
• Driving history must be in adherence with the Safety Violation Policy.
• Must have clear local and national criminal history. No felony or misdemeanor involving drugs and/or violent crimes. (FBI clearance if applicable.)
• Must have high school diploma or equivalency.
• Verification of Child Protection Registry clearance.
• DOT Medical clearance (annually).
• First Aid and CPR certification (initial and recertification).
• Substance Abuse and Alcohol Misuse program (pre‑employment, random and reasonable suspicion).
• Read, acknowledge and adhere to Attendance Policy.
• Read, acknowledge and adhere to Dress Code Policy.
• Read, acknowledge and adhere to Safety Violation Policy.
• Read, acknowledge and adhere to HIPPA Policy.
• Read, acknowledge and adhere to Sexual Harassment Policy.
• Read, acknowledge and adhere to Confidentiality Agreement.
• All prescriptions and over the counter drugs you intake, any illness, injury or condition that may affect safety and performance must be reported to management immediately for clearance to work.

Skills

• Ability to adjust to variables in normal working conditions.
• Ability to read, write and speak the English language clearly.
• Ability to navigate the service area through the use of maps and/or directional equipment.
• Ability to communicate effectively with passengers, passenger representatives and staff.
• Ability to remain calm in emergency situations and ensure the safety of all passengers and employees.
• Must be honest and reliable to his employers and must be friendly to his passengers.
• Must always be prepared to work diligently for the team and create favorable impression of employer to the clients.
• Must undertake full responsibility for the security and safety of passengers. Loading, unloading and securing wheelchairs.
• Must abide by all traffic rules and sound traffic practices all time.
• Ensure safe and clean vehicle condition at the start and end of each shift.
• Refuel vehicle daily or as necessary.