PAR Collections

Fresenius Group; Kennesaw (GA); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Fresenius Medical Care in Kennesaw, GA is seeking a Patient Account Representative - Collections to support collections operations. You will help ensure timely claim payments and minimize bad debt while delivering high-quality customer service to patients and external vendors.

The role requires 1–2 years of related experience, basic MS Word/Excel skills, and strong communication and organizational abilities. This position emphasizes accuracy and teamwork in a healthcare setting.

Formación

• High School Diploma required.
• 1–2 years' related experience.
• General computer skills with word processing, spreadsheet, and email applications.
• Excellent oral and written communication skills; strong interpersonal abilities.

Responsabilidades

• Identify and resolve routine outstanding claims.
• Generate and analyze reports and work lists to identify and resolve general patient account issues.
• Assist in resolving past due payments from accounts.
• Ensure timely receipt of claim payments and reconciling data as needed.
• Perform responsibilities in compliance with company policies and document activities.
• May serve as a point of contact for customers or external vendors regarding inquiries.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Conocimientos

Interpersonal skills

Communication skills

Analytical skills

Detail oriented

Teamwork

Educación

High School Diploma

Herramientas

MS Word

Excel

Email client

Descripción del empleo

PURPOSE AND SCOPE:

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally lift and/or move up to 50 pounds.

EDUCATION:

• High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:

• 1 - 2 years' related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors