Supervisor Collections

FMS USA Fresenius Mgmt Services Inc; Waltham (MA); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Performance-based bonuses where stated

Descrizione del lavoro

Fresenius Medical Care in the United States seeks a Supervisor, Collections to oversee daily operations of the collections team, set goals, assign tasks and ensure timely resolution of past-due accounts.

You will drive cash collection, monitor DSO, prepare management reports, participate in month-end close, and collaborate with cross-functional teams. A Bachelor’s degree and 2–3 years in collections are preferred.

Competenze

• Requires 2–3 years' experience as Sr. Patient Account Rep - Collections or 1–3 years' experience as a Supervisor
• Bachelor’s degree or equivalent work experience
• Strong computer skills in word processing, spreadsheets, and email applications

Mansioni

• Supervise daily operations of the collections team.
• Meet or exceed monthly cash forecast by reducing DSO.
• Motivate staff and ensure proper training and communication.
• Monitor collections activities for timely and accurate completion.
• Prepare management reports and participate in monthly close.
• Ensure audit trails per company policies; resolve issues.
• Identify process improvements for accuracy and efficiency.
• Coordinate with cross-divisional teams as needed.

Conoscenze

Team leadership

Analytical skills

Organizational skills

Interpersonal skills

Oral and written communication

Detail oriented

Proficiency in MS Office

Formazione

Bachelor’s degree or equivalent

Strumenti

Word processing

Spreadsheets (Excel)

Email applications

Automated revenue management systems

Descrizione del lavoro

PURPOSE AND SCOPE:

The Supervisor, Collections is responsible for the ongoing activities in the development, implementation and maintenance of systems, policies and procedures of the credit approval and credit collection function. The Supervisor, Collections oversees the routine analysis of accounts receivable, aging accounts, special credit arrangements and problem accounts to determine proper collection procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules. Meet or exceed monthly cash forecast by reducing Days Sales Outstanding (DSO) to meet business and departmental goals Motivate staff and foster team spirit by ensuring the team is properly trained and that communication of processes and procedures are ongoing to new hires and existing staff. Monitor the team’s collections activities; ensuring timely and accurate completion of work. Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues. Maintain assigned portfolio of accounts Prepare reports for management review on a routine basis. Participate in monthly close processes as requested. Ensure audit trails are maintained in compliance with company policies and procedures; resolving outstanding issues or discrepancies as necessary. Review current processes and procedures; recommending improvements for accuracy and efficiency. May serve as a point of contact for customers in response to inquiries and unresolved issues. Monitor the team’s collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation. Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters. May serve as a liaison to cross-divisional teams. Assist with various projects as assigned by a direct supervisor. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May occasionally lift and/or move up to 20 pounds. Travel may be required.

SUPERVISION:

May be responsible for the supervision of various levels of collections staff.

EDUCATION:

Bachelor’s Degree or equivalent work experience required

EXPERIENCE AND REQUIRED SKILLS:

2 - 3 years' experience as a Sr. Patient Account Rep - Collections; or 1 - 3 years' experience as a Supervisor. Prior experience in a multi-location billing, accounting and/or manufacturing environment preferred. Strong computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications. Working knowledge of automated revenue management systems preferred. Detail oriented with good analytical and organizational skills. Good interpersonal skills with the ability to work independently or in a team environment. Excellent oral and written communication skills to effectively communicate with all levels of management and staff.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Non-Bonus Eligible Positions: include language below.

• Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Bonus Eligible Positions - include language below.

• Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe.

In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.