PAR Debt Collections - Bilingual

Fresenius Medical Care; Oregon; Híbrido; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

Fresenius Medical Care is seeking a Patient Account Representative - Collections in Oregon. The role focuses on ensuring timely claim payments and reducing bad debt while delivering excellent customer service to patients and vendors.

A Spanish-speaking ability is required to communicate with customers effectively. The position requires 1–2 years of related experience, a high school diploma, and solid computer skills.

Formación

• 1-2 years' related experience.
• General computer skills with word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team.
• Excellent oral and written communication with customers and management.

Responsabilidades

• Identify and resolve routine outstanding claims.
• Generate and analyze reports and work lists to resolve patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments and reconcile data accordingly.
• Perform responsibilities in compliance with company policies and document activities.
• May serve as a point of contact for customers and vendors.
• May mentor other staff and assist with various projects as assigned.

Conocimientos

Customer service

Communication

Teamwork

Attention to detail

Microsoft Office (Word/Excel)

Educación

High School Diploma

Herramientas

Word processing

Spreadsheet

Email applications

Descripción del empleo

Must be Spanish speaking

PURPOSE AND SCOPE:

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally lift and/or move up to 50 pounds.

EDUCATION:

• High School Diploma required

EXPERIENCE AND REQUIRED SKILLS :

• 1 - 2 years' related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit based factors