Supervisor Collections

Fresenius Medical Care; Waltham (MA); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401(k) with company match

Paid time off

Descrizione del lavoro

Fresenius Medical Care is seeking a Supervisor, Collections in the United States to lead a team responsible for credit approval and collection activities. You will oversee daily operations, monitor performance, and drive process improvements across accounts receivable and aging analyses.

The role requires a Bachelor’s Degree or equivalent experience, 2–3 years in senior patient account collections or 1–3 years in supervising, and strong communication skills. Travel may be required.

Competenze

• Bachelor’s Degree or equivalent work experience required.
• Strong computer skills with proficiency in word processing, spreadsheets, and email.
• Working knowledge of automated revenue management systems preferred.
• Detail oriented with good analytical and organizational skills.
• Excellent oral and written communication skills with all levels of management and staff.

Mansioni

• Supervise daily operations of the team; assign tasks and maintain schedules.
• Meet or exceed monthly cash forecast by reducing DSO as required.
• Motivate staff and train on processes; communicate procedures to new and existing staff.
• Monitor collections activities; ensure timely and accurate completion of work.
• Conduct regular account reviews and recommend improvements.
• Prepare reports for management and participate in monthly close processes.

Conoscenze

MS Office

Analytical skills

Communication skills

Team supervision

Detail oriented

Formazione

Bachelor’s Degree Or Equivalent Work Experience

Descrizione del lavoro

PURPOSE AND SCOPE:

The Supervisor, Collections is responsible for the ongoing activities in the development, implementation and maintenance of systems, policies and procedures of the credit approval and credit collection function. The Supervisor, Collections oversees the routine analysis of accounts receivable, aging accounts, special credit arrangements and problem accounts to determine proper collection procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules.


• Meet or exceed monthly cash forecast by reducing Days Sales Outstanding (DSO) to meet business and departmental goals


• Motivate staff and foster team spirit by ensuring the team is properly trained and that communication of processes and procedures are ongoing to new hires and existing staff.


• Monitor the team’s collections activities; ensuring timely and accurate completion of work.


• Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues.


• Maintain assigned portfolio of accounts


• Prepare reports for management review on a routine basis.


• Participate in monthly close processes as requested.


• Ensure audit trails are maintained in compliance with company policies and procedures; resolving outstanding issues or discrepancies as necessary.


• Review current processes and procedures; recommending improvements for accuracy and efficiency.


• May serve as a point of contact for customers in response to inquiries and unresolved issues.


• Monitor the team’s collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation.


• Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters.


• May serve as a liaison to cross-divisional teams.


• Assist with various projects as assigned by a direct supervisor.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May occasionally lift and/or move up to 20 pounds.

Travel may be required.

SUPERVISION:

May be responsible for the supervision of various levels of collections staff.

EDUCATION:

Bachelor’s Degree Or Equivalent Work Experience Required

EXPERIENCE AND REQUIRED SKILLS:

• 2 – 3 years’ experience as a Sr. Patient Account Rep - Collections; or 1 – 3 years’ experience as a Supervisor.


• Prior experience in a multi-location billing, accounting and/or manufacturing environment preferred.


• Strong computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications.


• Working knowledge of automated revenue management systems preferred.


• Detail oriented with good analytical and organizational skills.


• Good interpersonal skills with the ability to work independently or in a team environment.


• Excellent oral and written communication skills to effectively communicate with all levels of management and staff.

PAY & BENEFITS:

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Non-Bonus Eligible Positions: include language below.

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Bonus Eligible Positions – include language below.

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans