Pantry Expeditor

Kraft Group LLC; Foxborough (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Kraft Group LLC is seeking a Pantry Expeditor to coordinate communications across cooking stations and direct Suite Bussers for suite deliveries and pickups. The role involves handling suite requests, answering phones, and ensuring timely, high-quality service for guests.

The position requires strong communication, organizational skills, and the ability to work in a fast-paced environment, including nights, weekends, and holidays. Prior serving experience in a high-volume operation is preferred.

Qualifications

• 1-2 years of relevant serving experience preferred.
• Experience in a high-volume, high-quality food service operation preferred.
• Strong verbal and written communication skills.
• Knowledge of food service and table standards preferred.
• Professional demeanor and appearance with a positive attitude.

Responsibilities

• Complete orders by garnishing cooked items with appropriate garnishes.
• Inspect orders for accuracy, quality and presentation before delivery.
• Guide Suite Bussers on suite deliveries and pickup requirements.
• Answer phone calls and handle suite-specific requests promptly.
• Communicate with Level Attendant, Sr. Manager of Premium Services and Culinary on issues.
• Maintain cleanliness and organization in expediting areas.
• Follow all food safety and sanitation guidelines.
• Maintain professional relationships with employees and guests.
• Support special projects as needed.

Skills

Serving experience

High-volume service

Communication skills

Team player

Flexible scheduling

Education

High School Diploma

Tools

POS system

Job description

Summary

The primary responsibility of the Pantry Expeditor is to facilitate effective communication and coordination among various cooking areas to ensure a smooth flow of high-quality products, enabling servers to deliver consistent, quality meal orders to guests in a timely manner. Additionally, this role includes directing Suite Bussers on suite deliveries, bussing needs, and pickups in suites, as well as handling suite-specific requests by answering the phone and executing individual suite requests promptly and efficiently.

Duties and Responsibilities

1. Complete orders by garnishing cooked food items with appropriate garnishes.
2. Inspect food orders for accuracy, quality and presentation before delivery to customer.
3. Provide guidance to Suite Bussers on suite deliveries, bussing needs, and pickup requirements within individual suites.
4. Answer phone calls promptly and handle suite-specific requests and guest needs as they arise.
5. Communicate with the Level Attendant, Sr. Manager of Premium Services and Culinary on all issues, delays, complaints, and discrepancies.
6. Maintain cleanliness and organization in the food preparation and expediting areas.
7. Follow all food safety and sanitation guidelines.
8. Maintain a positive and professional relationship with all employees and guests.
9. Special projects and assignments as business dictates.

Supervisory Responsibilities

• This position has no supervisory responsibilities but may provide direction to Suite Bussers as needed based on guest requests.

Skills and Qualifications

• High School Diploma or equivalent
• 1-2 years of relevant serving experience preferred
• Experience in a high-volume, high-quality food service operation preferred.
• Knowledge of food service and table standards preferred.
• Strong verbal and written communication skills, with an ability to effectively communicate with Suite Bussers and kitchen staff.
• Professional demeanor and appearance, with a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks effectively in a dynamic environment.
• Flexibility to adapt and respond to changing situations as needed.
• Team-oriented mindset and ability to work in a diverse environment.
• Willingness to work nights, weekends, and holidays as required.

Physical Demands

• Ability to stand and walk for extended periods of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

• Fast-paced environment
• Densely populated on event days
• The noise level in the work environment is usually loud on event days

Certificates, Licenses, Registrations

• None required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

This company is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.