Pantry Case Worker, Boro Park, Food Program

Met Council; New York (NY); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) with employer contribution

Paid vacation and holidays

Job summary

Met Council in Brooklyn, NY seeks a Pantry Case Worker for the Boro Park Food Program to oversee client communications at the pantry, using the organization’s digital system to manage emergency food packages and inventory.

The role requires on-site work, strong customer service, excellent time management, and familiarity with local community groups; occasional weekend/evening availability is expected.

Qualifications

• 2+ years of pantry/food program experience.
• Fluent in English; Yiddish or Hebrew preferred.
• Knowledge of Kashrut laws.
• Ability to work on-site in Brooklyn.

Responsibilities

• Oversee client communications and order processing at the Brooklyn pantry.
• Manage ordering, packing, and inventory control of emergency food packages.
• Assist clients with orders and address market inquiries.
• Supervise pantry volunteers and provide guidance.
• Participate in team meetings and trainings.
• Engage with local community groups to support outreach.

Skills

Customer service

Communication skills

Time management

Problem solving

Organization

Tools

Windows OS

Microsoft Office

Job description

Pantry Case Worker, Boro Park, Food Program

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 120 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City.

Position Summary

The Pantry Case Worker, Boro Park Food Program is responsible for overseeing client communications at the food pantry located in Met Council’s Brooklyn Social Services Hub. Responsibilities include using Met Council’s digital system to facilitate the ordering, packing, conducting inventory checks, and pick-up of emergency food packages in Boro Park. Individuals who work well in a fast-paced, team-oriented environment, and have good time management skills are key to this position. Exceptional customer service is required for this role. Pantry staff are expected to interact with guests in a friendly, respectful and professional manner, whether in person or via the pantry’s mobile communication system. This role will continue to support the building of client connections and support the pantry’s day-to-day operations.

Please note: This position is entirely on-site based out of Met Council’s Brooklyn Hub Food Pantry located at 1271 60th Street, Brooklyn, NY 11219

Develop and maintain a functional emergency food space that maintains our program goals and activities.

Oversee ordering and packing of clients’ emergency food packages.

Assist clients with order placement and help navigate market technical inquiries.

Manage and maintain inventory control.

Maintain proper pantry procedures.

Oversee all pantry volunteers and provide them with supervision and guidance, as needed.

Assembling and disassembling pallets of food.

Participate in team programs, Met Council meetings, seminars, and trainings, as required.

Must be responsive to the particular needs of the Boro Park community

Must be closely familiar with local community groups

Solid problem-solving skills

Exceptional time management skills

Exceptional communication skills—both written and verbal

Strong knowledge of Windows and all Microsoft Office programs

Ability to work independently and as part of a team, and manage multiple complex tasks simultaneously

Significant organization skills, with an ability to stay focused on assigned tasks

Skills and Education

2+ years of relevant experience working in food pantry operations, social services, or a related field

Fluent in English (required); understanding of Yiddish or Hebrew (preferred)

Knowledge of Kashrut laws (required)

Schedule

Occasional availability on weekends and evenings

Physical Demands

Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot

Required Frequently: Standing and climbing stairs; carrying laptop/iPad & files (approx. 8-10 lbs)

Required Occasionally: Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling

Compensation

$40,000 - $47,000 per year.

Benefits

Major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.