Palliative Patient Specialist

Kaplan International; Michigan; Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K with company match

Pension plan

PTO 15 days

Tuition discounts (Purdue & Kaplan)

Life insurance

Disability insurance

Job summary

Graham Healthcare Group is hiring a Palliative Patient Specialist to partner with field staff and leaders, supporting patients and families across the continuum. You will manage referrals, documentation, and communications while ensuring HIPAA and corporate compliance.

The role is fully remote nationwide in the USA, with standard 40-hour weeks and benefits including medical, retirement, and PTO. A strong focus on customer service and care coordination is essential.

Qualifications

• High School diploma or GED is required.
• 2 years Hospice and/or Home Health experience preferred.
• Medical Terminology knowledge preferred.
• Active listening skills required.
• Customer service skills essential.
• Patience, dependability, good judgement and ability to manage concurrent demands.
• Proficient in Microsoft Office suite including Teams.
• Detail-oriented with strong time management.

Responsibilities

• Develop and nurture referrals while ensuring accurate documentation.
• Manage communications channels for the team (Teams, emails, Salesforce).
• Serve as primary contact and advocate for patients and families.
• Maintain updated Salesforce lists with patient assignments.
• Provide excellent internal and external customer service.
• Explain HIPAA and compliance requirements clearly.
• Manage census for patients not current with another service line.
• Perform screenings and needs assessments over the phone.
• Deliver educational sessions by phone to maintain relationships.
• Collaborate with Palliative, Home Health, Journey and Hospice teams to expedite access to care.
• Serve as liaison between company and patients/caregivers.
• Respond to web inquiries for service information.
• Adhere to Core Values and Core Competencies.
• Perform other duties as assigned; ensure regulatory compliance.

Skills

Active listening

Customer service

Time management

Detail-oriented

Patience

Dependability

Judgement

Education

High School diploma/GED

Tools

Microsoft Office (Teams)

Job description

Job Title Palliative Patient Specialist

Location Remote/Nationwide, USA

Additional Location(s)

Employee Type

Employee Working Hours Per Week 40

Job Description

Graham Healthcare Group is hiring a Palliative Patient Specialist to join our dynamic team! The Palliative Patient Specialist will partner with our field staff and leaders to provide the best support to the patients that we serve.

Compensation: $19.00 - $20.00 The base compensation range for this role is fixed, with a maximum cap of $20.00. We want to be transparent about this as we continue discussions.

Hours: Monday-Friday, 8AM-5PM, fully remote

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% Company Match

PTO: 15 Days

Palliative Patient Specialist Job Responsibilities

• Develop and nurture referrals while ensuring accurate documentation.
• Manage various communication channels for the team, including Teams, emails, and Salesforce.
• Serve as a primary contact, advocate, and source of information for patients and families
• Maintain an updated list in Salesforce, including non-admitting/discharging charts and patient assignments.
• Demonstrate excellent customer service, both internally and externally.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Manage a census of patients who are not current with another service line offered by Residential. This may include patients discharged from Home Health, Journey, Palliative, or Hospice; patients whose Hospice start of care was delayed by patient choice; and patients needing an in-person phone consultation regarding levels of care as requested by another service line across the continuum.
• Perform screenings/needs assessments over the phone to determine whether patients meet the eligibility requirements for levels of care.
• Perform educational sessions over the phone to maintain relationship with patients and/or MPOA as dictated by patient needs.
• Communicate and collaborate with Palliative, Home Health, Journey and Hospice teams as needed to expediate access to care and internal team collaboration
• Serve as a liaison between the company and patients/caregivers
• Respond to company web-based inquiries for service information as needed
• Comply with Company’s Core Values and Core Competencies
• Perform other duties as assigned by Supervisor and/or Director
• Ensure compliance with local, state, and federal regulations.

Palliative Patient Specialist Qualifications/Requirements

• High School diploma/GED
• 2 years of Hospice and/or Home Health experience preferred
• Medical Terminology knowledge preferred
• Active listening skills
• Customer service skills
• Possess patience, dependability, good and sound judgement, and the ability to manage concurrent demands
• Proficient in Microsoft Office suite including Teams
• Detail-oriented with the use of time management techniques and tools

About Graham Healthcare Group: As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum. Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay: With opportunity for advancement
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company offered 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
• Benefits may vary based on your employment status.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer

Graham Healthcare Group The companies that comprise Graham Healthcare Group, a subsidiary of Graham Holdings Company (NYSE: GHC), include Residential Home Health and Hospice, Residential Healthcare Group, Allegheny Health Network-Healthcare @ Home, and Mary Free Bed at Home. Each company offers industry-leading care coordination, healthcare solutions, and clinical expertise with leading patient outcomes and satisfaction. Graham Healthcare Group is deeply committed to radically changing the home care model by putting patients and their families at the top of the paradigm, while enhancing the quality and consistency of healthcare in the most convenient and cost-effective setting possible: at home. California Worker Privacy Statement