Palliative Care Coordinator

Gentiva Health Services, Inc.; Jacksonville (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off and holidays

Mileage reimbursement

Education support and CEUs

Job summary

Gentiva Health Services, Inc. seeks a Palliative Care Coordinator to manage daily operations of the palliative care department, handle referrals, and support billing and credentialing.

The role emphasizes compliance, communication with patients and families, and collaboration with referral sources. Requirements include a high school diploma (college degree preferred) and 3+ years in healthcare operations; RN/LPN preferred but not required.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of three years’ experience in healthcare delivery or related business operations; Part B billing experience preferred.
• Proficient in computer applications and electronic medical records.
• Licensed Practical Nurse or Registered Nurse preferred but not required.

Responsibilities

• Coordinate all daily operational activities of the palliative care department.
• Process patient referrals by obtaining admission and insurance information to ensure timely and appropriate patient admission.
• Maintain credentialing logs and assist with credentialing submissions.
• Inform the palliative care team of patient acceptance and provide necessary insurance and admission details.
• Provide timely, accurate information to Billing Department to facilitate billing and collections; assist with denial management and audits.
• Coordinate information for interdisciplinary team meetings and other essential meetings.
• Build and maintain professional relationships with referral sources including Gentiva family of companies.
• Serve as a resource for patients, families, and the community regarding palliative care services.
• Maintain high customer service standards, monitor satisfaction, and identify opportunities for service improvements.
• Participate in quality assurance and performance improvement initiatives.
• Implement marketing and promotional initiatives as directed.

Skills

Medical terminology

Customer service

Insurance reimbursement processes

Data entry

Problem-solving

Communication

Travel

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Expand Access. Coordinate Care. Transform Lives in Palliative Care.

We’re looking for a dedicated Palliative Care Coordinator to join our team. In this role, you will coordinate and manage day-to-day business operations related to the administration of the palliative care department. Your responsibilities will include intake processing, billing support, medical record maintenance, and marketing efforts to ensure seamless patient care and operational efficiency.

Essential Functions:

• Coordinate all daily operational activities of the palliative care department.
• Process patient referrals by obtaining admission and insurance information to ensure timely and appropriate patient admission.
• Document referral outcomes and follow up as needed; identify alternative resources when applicable.
• Contact patients and families within one hour of referral during business hours and follow up on referrals received outside business hours the next business day.
• Maintain communication with pending patients, families, and referral sources; track progress of prospective patients and those not taken under care.
• Coordinate and optimize Nurse Practitioner scheduling with attention to geography to maximize time management and reduce costs.
• Verify insurance benefits, identify payer sources, and obtain authorizations as required.
• Assist staff with credentialing document submission and maintain credentialing logs.
• Inform the palliative care team of patient acceptance and provide necessary insurance and admission details.
• Manage clinical records functions ensuring compliance with state, federal regulations, and company policies.
• Coordinate information for interdisciplinary team meetings and other essential meetings.
• Provide timely, accurate information to Billing Department to facilitate billing and collections; assist with denial management and audits.
• Build and maintain professional relationships with referral sources including Gentiva family of companies.
• Serve as a resource for patients, families, and the community regarding palliative care services.
• Maintain high customer service standards, monitor satisfaction, and identify opportunities for service improvements.
• Participate in quality assurance and performance improvement initiatives.
• Implement marketing and promotional initiatives as directed.

About You

Specialized Knowledge/Skills:

• Strong medical terminology knowledge with a customer service focus.
• Understanding of insurance reimbursement processes.
• Effective data entry, problem-solving, and communication skills.
• Ability to handle occasional travel as required.

Education/Experience:

• High school diploma or equivalent required; college degree preferred.
• Minimum of three years’ experience in healthcare delivery or related business operations; experience with Part B billing preferred.
• Proficient in computer applications and electronic medical records.

Licenses/Certifications:

• Licensed Practical Nurse or Registered Nurse preferred but not required.

Training/Equipment:

• Proficient in Microsoft Outlook, Word, and Excel.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace