Paint Store Customer Success & Sales Specialist

Sherwin-Williams Co.; Costa Mesa (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Sherwin-Williams in Costa Mesa, CA is hiring a full-time Customer Service Specialist to assist wholesale and retail customers, answer questions about products, and suggest solutions.

You will resolve concerns promptly, support store sales goals, and maintain product displays and store standards, including handling deliveries and stock. This role requires reliability, ability to lift up to 70 lbs, and willingness to work evenings and weekends.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion
• Must be willing to work evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Spanish language

Multilingual communication

Education

High School diploma or GED

Job description

Sherwin-Williams in Costa Mesa, CA is hiring a full-time Customer Service Specialist to assist wholesale and retail customers, answer questions about products, and suggest solutions.

You will resolve concerns promptly, support store sales goals, and maintain product displays and store standards, including handling deliveries and stock. This role requires reliability, ability to lift up to 70 lbs, and willingness to work evenings and weekends.