Paint Store Customer Specialist - Sales, Tinting & Service

The Sherwin-Williams Company

Lisle (IL)

On-site

USD 56,537,000 - 71,635,000

Full time

14 days+

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Job summary

The Sherwin-Williams Company in Naperville, IL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions while maintaining high store visuals. This full-time position includes coverage at Store #3435 (1975 McDowell Road, Naperville) and 20% time at nearby locations.

The role starts at $19.75 per hour and emphasizes delivering excellent service, meeting sales goals, and staying informed

Qualifications

Must be at least 18 years old.
Must be legally authorized to work in the United States without sponsorship.
Must have a valid, unrestricted Driver's License.
Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
Must be willing to work evenings and weekends.
Internal Sherwin-Williams employees must meet performance and HR Cloud course requirements.

Responsibilities

Provide high levels of customer satisfaction through excellent sales service.
Assist customers in person and by phone, determine needs and present appropriate products and services.
Build trust with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies.
Meet monthly, quarterly, and yearly sales goals.
Maintain and organize work order files and formulas.