Paint Store Customer Solutions Specialist

Sherwin-Williams Co.; Roswell (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Sherwin-Williams Co. in Roswell, GA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions that fit. You will resolve concerns promptly and maintain product knowledge and store visual standards to support sales goals.

The role emphasizes high service levels, accurate transactions, and teamwork. You will handle deliveries, stock, tinting, and customer communication while upholding safety and

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Bilingual (Spanish)

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Roswell, GA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions that fit. You will resolve concerns promptly and maintain product knowledge and store visual standards to support sales goals.

The role emphasizes high service levels, accurate transactions, and teamwork. You will handle deliveries, stock, tinting, and customer communication while upholding safety and