Paint Store Customer Service & Tinting Specialist

Sherwin-Williams; Kailua (HI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams Store #708293 in Kona, HI is seeking Customer Service Specialists to assist wholesale and retail customers. You will determine needs, recommend paint solutions, and ensure high customer satisfaction while supporting store sales goals.

The role involves handling transactions, maintaining displays, and stocking shelves. Ideal candidates have 1+ year in delivery/retail/customer service, paint experience, and ability to lift up to 70 lbs; bilingual Spanish helpful.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Retail experience

Bilingual Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams Store #708293 in Kona, HI is seeking Customer Service Specialists to assist wholesale and retail customers. You will determine needs, recommend paint solutions, and ensure high customer satisfaction while supporting store sales goals.

The role involves handling transactions, maintaining displays, and stocking shelves. Ideal candidates have 1+ year in delivery/retail/customer service, paint experience, and ability to lift up to 70 lbs; bilingual Spanish helpful.