In-Store Paint & Customer Service Specialist

The Sherwin-Williams Company; Kailua (HI); On-site; USD 32,000 - 52,000; Full time

Job summary

The Sherwin-Williams Company seeks a Customer Service Specialist to support both wholesale and retail customers at Store #708293, Kona, HI. You will assess needs, recommend products, and resolve issues to maximize customer satisfaction and store performance.

You will handle in-person and phone inquiries, maintain product knowledge, and contribute to sales goals while ensuring accurate transactions and organized displays. Bilingual ability is a plus.

Qualifications

• High school diploma or GED required
• Minimum 1 year in delivery, retail, or customer service
• Experience selling paint and related products preferred
• Ability to read, write, comprehend, and communicate in more than one language, including Spanish

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Stock shelves and set up displays

Skills

Customer service

Sales

Cash handling

Retail experience

Delivery coordination

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company seeks a Customer Service Specialist to support both wholesale and retail customers at Store #708293, Kona, HI. You will assess needs, recommend products, and resolve issues to maximize customer satisfaction and store performance.

You will handle in-person and phone inquiries, maintain product knowledge, and contribute to sales goals while ensuring accurate transactions and organized displays. Bilingual ability is a plus.