Paint Store Customer Experience Pro

Sherwin-Williams Co.; Kansas City (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to support both wholesale and retail customers, identify needs, answer questions about products, and recommend solutions while upholding store quality and visual standards.

You will resolve issues quickly, maintain product knowledge, and help achieve store sales goals. This role involves in-store and phone interactions, with emphasis on service excellence and teamwork.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material and lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a “meets expectations” rating on recent performance appraisal.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Spanish language

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to support both wholesale and retail customers, identify needs, answer questions about products, and recommend solutions while upholding store quality and visual standards.

You will resolve issues quickly, maintain product knowledge, and help achieve store sales goals. This role involves in-store and phone interactions, with emphasis on service excellence and teamwork.