Paint Store Customer Service & Color Expert

The Sherwin-Williams Company; Nazareth (Northampton County); On-site; USD 17,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is hiring a Customer Service Specialist to support both wholesale and retail customers at Store #5851 in Nazareth, PA. You will identify customer needs, recommend paint and related products, and resolve issues to ensure satisfaction.

Responsibilities include handling sales transactions, stocking and displaying products, tinting and mixing as needed, and supporting deliveries. A positive, service-driven attitude and ability to work evenings and weekends are required.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Capable of lifting up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual Spanish

Physical stamina

Education

High School Diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is hiring a Customer Service Specialist to support both wholesale and retail customers at Store #5851 in Nazareth, PA. You will identify customer needs, recommend paint and related products, and resolve issues to ensure satisfaction.

Responsibilities include handling sales transactions, stocking and displaying products, tinting and mixing as needed, and supporting deliveries. A positive, service-driven attitude and ability to work evenings and weekends are required.