Paint Store Customer Experience Specialist

Sherwin-Williams; Mountain View (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Sherwin-Williams in Mountain View, CA is seeking a Full-Time Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions while aiming to maximize customer satisfaction and meet store sales goals.

The role involves handling cash, stocking, tinting, and delivering products, with a strong emphasis on product knowledge and policy compliance to support daily operations and customer happiness.

Qualifications

• Minimum age 18 years.
• Legal authorization to work in the United States without sponsorship in the future.
• Valid, unrestricted Driver’s License.
• Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willingness to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Assist in deliveries as needed.

Education

High School diploma or GED

Job description

Sherwin-Williams in Mountain View, CA is seeking a Full-Time Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions while aiming to maximize customer satisfaction and meet store sales goals.

The role involves handling cash, stocking, tinting, and delivering products, with a strong emphasis on product knowledge and policy compliance to support daily operations and customer happiness.