Paint Store Customer Experience Specialist

Sherwin-Williams; Lexington (KY); On-site; USD 32,000 - 35,000; Full time

Job summary

Sherwin-Williams at Store 1261 in Lexington, KY seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions. You will help ensure top service quality and support sales goals while maintaining store standards.

The role involves processing transactions, stocking and tinting products, and assisting with deliveries. Evening/weekend availability may be required, with a starting pay of $15.83 per hour.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends.
• High School diploma or GED preferred.
• At least 1 year of experience in delivery, retail, or customer service.
• Experience selling paint or paint-related products preferred.
• Experience operating tinting and mixing equipment preferred.
• Ability to read/write/communicate in Spanish preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Driver's license

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting equipment

Cash handling

Delivery vehicle loading

Job description

Sherwin-Williams at Store 1261 in Lexington, KY seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions. You will help ensure top service quality and support sales goals while maintaining store standards.

The role involves processing transactions, stocking and tinting products, and assisting with deliveries. Evening/weekend availability may be required, with a starting pay of $15.83 per hour.