Paint Store Customer Experience Specialist

Sherwin-Williams; Harrisonburg (VA); On-site; USD 19,286,000 - 26,174,000; Full time

Job summary

Sherwin-Williams in Harrisonburg, VA is hiring a Customer Service Specialist to assist customers, answer questions, and recommend products to meet their needs.

The role involves sales transactions, stock management, tinting and mixing, and delivering or assisting deliveries as needed. Strong communication and a willingness to work evenings/weekends are required; prior retail or paint-supply experience is preferred.

Qualifications

• Must be at least eighteen years old.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver’s License.
• Able to lift up to 70 lbs. occasionally and 50 lbs. frequently.
• Willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have at least a 'meets expectations' rating.
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses.

Responsibilities

• Provide excellent sales service to customers.
• Assist customers in person and by phone to determine needs and present products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Stock shelves and set up displays.
• Tint and mix products to customer specifications.
• Assist in deliveries as needed.
• Maintain in-stock, presentable areas.

Skills

Customer service

Sales

Cash handling

Communication skills

Education

High School Diploma

Tools

Tinting equipment

Job description

Sherwin-Williams in Harrisonburg, VA is hiring a Customer Service Specialist to assist customers, answer questions, and recommend products to meet their needs.

The role involves sales transactions, stock management, tinting and mixing, and delivering or assisting deliveries as needed. Strong communication and a willingness to work evenings/weekends are required; prior retail or paint-supply experience is preferred.