Paint & Customer Experience Specialist

The Sherwin-Williams Company; Forest (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support store #5028 in Forest, VA. You will help wholesale and retail customers, determine needs, and recommend products while maintaining high store standards.

Responsibilities include processing sales, stocking, tinting, deliveries, and achieving sales goals. Requires 18+, valid license, ability to lift up to 70 lbs, and availability for evenings/weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends, with or without accommodation.
• If internal to Sherwin-Williams, a 'meets expectations' rating may be required.
• Complete HR Cloud eLearning courses required for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Multilingual

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support store #5028 in Forest, VA. You will help wholesale and retail customers, determine needs, and recommend products while maintaining high store standards.

Responsibilities include processing sales, stocking, tinting, deliveries, and achieving sales goals. Requires 18+, valid license, ability to lift up to 70 lbs, and availability for evenings/weekends.