Paint Store Customer Experience Specialist

Socket.dev; Beaufort (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams Beaufort SC store is seeking a Full-Time Customer Service Specialist to assist in-store and over the phone. You will help customers determine needs, recommend paints and coatings, and manage sales transactions while maintaining high visual standards and customer satisfaction.

Responsibilities include stocking, tinting, deliveries when needed, and staying informed on product details to drive sales while meeting store goals.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Have at least a High School diploma or GED.
• Have at least one (1) year of experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Age requirement

Work authorization

Driver's license

Lifting ability

Flexible hours

High school diploma

Retail/customer service experience

Paint/product knowledge

Tinting/mixing equipment

Bilingual ability

Spanish language ability

Education

High School diploma or GED

Job description

Sherwin-Williams Beaufort SC store is seeking a Full-Time Customer Service Specialist to assist in-store and over the phone. You will help customers determine needs, recommend paints and coatings, and manage sales transactions while maintaining high visual standards and customer satisfaction.

Responsibilities include stocking, tinting, deliveries when needed, and staying informed on product details to drive sales while meeting store goals.