Paint Store Customer Experience Specialist

Sherwin-Williams; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Atlanta, GA is seeking a Customer Service Specialist to support retail and wholesale customers, determine needs, answer questions about products, and recommend solutions. You will also help resolve concerns and maintain product quality standards across the store.

You will process sales transactions, assist with deliveries, tinting, and inventory, while ensuring displays are attractive and stocked.

Qualifications

• Must be at least 18 years old
• Legally authorized to work in the United States without visa sponsorship
• Must have a valid, unrestricted Driver’s License
• Lift up to 50 lbs frequently and 70 lbs occasionally
• Willing to work evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable condition in assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Retail sales

Multilingual

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Atlanta, GA is seeking a Customer Service Specialist to support retail and wholesale customers, determine needs, answer questions about products, and recommend solutions. You will also help resolve concerns and maintain product quality standards across the store.

You will process sales transactions, assist with deliveries, tinting, and inventory, while ensuring displays are attractive and stocked.