Paint Store Customer Experience Pro

The Sherwin-Williams Company; Owasso (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company in Owasso, OK is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend products to meet goals. This role emphasizes maintaining high customer satisfaction and supporting store sales targets.

Responsibilities include handling sales transactions, stocking, tinting, and assisting deliveries while ensuring accurate records and upholding store standards.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Provide high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and inventory records.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks; assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Delivery experience

Bilingual Spanish

Heavy lifting

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company in Owasso, OK is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend products to meet goals. This role emphasizes maintaining high customer satisfaction and supporting store sales targets.

Responsibilities include handling sales transactions, stocking, tinting, and assisting deliveries while ensuring accurate records and upholding store standards.