Paint Store Customer Care Pro

Sherwin-Williams; Saraland (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams in Alabama is seeking a Customer Service Specialist to assist walk-in and wholesale customers, determine needs, answer questions about paints and coatings, and recommend solutions while maintaining store appearance and service standards.

The role emphasizes fast problem resolution, accurate transactions, and meeting monthly sales goals, with duties including stocking, tinting, deliveries, and handling cash.

Qualifications

• Must have strong customer service skills and communicate clearly.
• Ability to read and understand product specifications to advise customers.
• Willingness to work in a retail environment with varying tasks.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales

Skills

English fluency

Spanish fluency

Customer service

Education

High School diploma

GED

Job description

Sherwin-Williams in Alabama is seeking a Customer Service Specialist to assist walk-in and wholesale customers, determine needs, answer questions about paints and coatings, and recommend solutions while maintaining store appearance and service standards.

The role emphasizes fast problem resolution, accurate transactions, and meeting monthly sales goals, with duties including stocking, tinting, deliveries, and handling cash.