Paint Solutions Specialist (Retail Branch)

Sherwin-Williams; Portsmouth (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Sherwin-Williams is seeking a Technical Support Specialist to support wholesale customers and store operations in Portsmouth, VA. The role emphasizes resolving customer concerns, advising on paint specifications, and maintaining product quality and store standards.

The position requires a customer-focused approach, ability to handle technical questions, and willingness to work varied hours, including evenings and weekends. Safety and compliance with company policies are essential.

Qualifications

• Must be at least 18 years old and legally authorized to work in the United States.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Preferred: High School diploma or GED; 1 year in delivery, retail, or customer service; Spanish language ability.

Responsibilities

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and resolve problems.
• Assist sales reps by preparing samples and panels for presentations.
• Coordinate technical service issues between branch, sales reps and product service room.
• Maintain customer technical service issues for follow-up.
• Maintain facility to Sherwin-Williams standards.

Skills

Customer service

Spanish language ability

Evenings & weekends flexibility

Education

High School diploma or GED

Tools

Tinting equipment operation

Mixing equipment operation

Job description

Sherwin-Williams is seeking a Technical Support Specialist to support wholesale customers and store operations in Portsmouth, VA. The role emphasizes resolving customer concerns, advising on paint specifications, and maintaining product quality and store standards.

The position requires a customer-focused approach, ability to handle technical questions, and willingness to work varied hours, including evenings and weekends. Safety and compliance with company policies are essential.