Paint Retail Customer Success Specialist

Socket.dev; Cupertino (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Sherwin-Williams is hiring a Customer Service Specialist to support retail and wholesale customers, interpret their needs, and recommend suitable paints and related products. You will resolve concerns promptly while maintaining product quality and store visual standards.

The role emphasizes delivering exceptional customer service while meeting store sales targets. The position is full-time and hourly, starting at $20 per hour.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer service

Sales

Bilingual (English/Spanish)

Communication

Education

High School diploma or GED

Job description

Sherwin-Williams is hiring a Customer Service Specialist to support retail and wholesale customers, interpret their needs, and recommend suitable paints and related products. You will resolve concerns promptly while maintaining product quality and store visual standards.

The role emphasizes delivering exceptional customer service while meeting store sales targets. The position is full-time and hourly, starting at $20 per hour.