Paint Retail Customer Experience Specialist

Sherwin-Williams; Warren (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Sherwin-Williams seeks a Customer Service Specialist in the Warren, OH area to help wholesale and retail customers find the right solutions and resolve concerns. The role emphasizes timely service, product knowledge, and meeting store sales goals while maintaining store standards.

You will work at stores within a 10-mile radius of Store #701144, with starting pay of $16.83 per hour and full-time hours. Training, safety rules, and benefits accompany this entry to mid-level position.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Valid unrestricted driver’s license.
• Able to lift up to 70 lb. frequently and 70 lb. on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales skills

Communication

Teamwork

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams seeks a Customer Service Specialist in the Warren, OH area to help wholesale and retail customers find the right solutions and resolve concerns. The role emphasizes timely service, product knowledge, and meeting store sales goals while maintaining store standards.

You will work at stores within a 10-mile radius of Store #701144, with starting pay of $16.83 per hour and full-time hours. Training, safety rules, and benefits accompany this entry to mid-level position.