Paint Retail Specialist - Customer Service & Sales

Sherwin-Williams; Cleveland (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support stores within a 15 mile radius of Store #701036 in Cleveland, OH.

You will help wholesale and retail customers determine needs, present products, process transactions, stock shelves, tint and mix products as needed, and strive to meet monthly, quarterly, and yearly sales goals. This full-time role requires strong customer service and physical stamina, with some evening/weekend shifts.

Qualifications

• Must be at least eighteen (18) years of age.
• Legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Delivery coordination

Bilingual Spanish

Physical stamina

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Driver's License

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support stores within a 15 mile radius of Store #701036 in Cleveland, OH.

You will help wholesale and retail customers determine needs, present products, process transactions, stock shelves, tint and mix products as needed, and strive to meet monthly, quarterly, and yearly sales goals. This full-time role requires strong customer service and physical stamina, with some evening/weekend shifts.